HOW MUCH WILL SHIPPING COST?
WITHIN AUSTRALIA: We use Fastway couriers at $10 flat-rate Australia Wide. For PO Box addresses and remote areas we use Express Australia Post.
WORLDWIDE SHIPPING: Flat rate Australia Post Registered pack and track International Shipping $27 for 1 item, then $3 per additional item.
CAN I MAKE A CHANGE TO MY ORDER?
If items you order are in stock it will most likely be shipped the same day or the next business day. However to get orders out this quickly, it means we’re not always able to make changes, including changing the billing/shipping address, item style/size or remove or add item. Please make sure you are filling out the shopping cart correctly.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
DOMESTIC SHIPPING (WITHIN AUSTRALIA) – Delivery is 2-3 days within metropolitan NSW, or 2-4 days elsewhere within Australia. Please allow Arnhem 3-7 business days to ship your order.
WORLDWIDE SHIPPING – Delivery between 10-12 business days. If you need your order quickly, please email us as we can offer express delivery within Australia for an extra fee.
HOW CAN I TRACK MY ORDER?
DOMESTIC SHIPPING – You will receive an email letting you know that your order has shipped along with a Fastway courier tracking number.Click here to track your item via the Fastway courier website.
WORLDWIDE SHIPPING – You will receive an email letting you know that your order has shipped. For parcels going to USA, NZ or the United Kingdom FULL tracking is available from Australia post. Click here.
For countries other than USA, New Zealand, and United Kingdom BASIC tracking is available. Click here. Basic tracking means you can check if your parcel was lodged and when it has been delivered. Please do not contact us about your order unless it has been more than 14 business days since your order was lodged. Please read more about shipping and tracking HERE.
WILL I HAVE TO PAY FOR CUSTOMS OR IMPORT TAXES?
All international customers are responsible for the customs rates within their own country. For further information, please contact your local customs office.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept PAYPAL, VISA and Mastercard. Please note that you can pay with your credit card using PAYPAL even if you do not have a PAYPAL balance. If you wish to pay with VISA or Mastercard please select the NAB hosted option at checkout.
DO YOU OFFER RETURNS OR EXCHANGES?
If you are unhappy for any reason, we’ll gladly accept return/exchange of an unworn item within 7 business days of purchase. Items should be in the original condition, unworn, unwashed and including tags. Customers will be responsible for shipping and handling charges to return the item. This does not apply to all SALE items. Please read more about how to return or exchange an item HERE.
HOW CAN I USE A GIFT VOUCHER/PROMO CODE?
After you have added all items to your cart please go to VIEW CART and type your gift voucher or promo code into the field APPLY COUPON. Proceed to checkout.