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Arnhem Clothing

Returns & Exchanges


ARNHEM ONLINE RETURNS POLICY

We want you to love your online purchase from Arnhem. If for any reason you are unsatisfied you may return the item/s you've purchased.

Returns are accepted within 30 days from the date of purchase for full price items.

We do not offer returns for Sale items. All sale items are considered final sale. Refunds will not be accepted during this period unless the item is faulty.

Items purchased during a promotion where a discount code is provided can be exchanged or returned within 30 days from the date of purchase. 

Items must be in original condition and must not have been worn, altered or washed. All tags and packaging must remain in place. We suggest that all items should be tried on as soon as they are received to ensure you are able to return items within our returns timeframe

During these unprecedented times, due to the COVID-19 pandemic please be mindful that timelines may vary as the situation unfolds. Your patience is appreciated at this time.

 

 ARNHEM ONLINE EXCHANGE POLICY

You can exchange a full priced item within 30 days of purchase for a different size or colour.  As our pieces are limited and are not restocked, to avoid disappointment we recommend purchasing the new item immediately and following the returns process for a refund. But if you don't want to do this, our team will do the best to fulfil your exchange upon return, but we can not guarantee this. 



WHAT IF MY ITEM IS FAULTY?

We apologise if an item you received is not in perfect condition. Please email an image of the fault to sales@arnhem.co for further inspection. We will meet our obligations under the Australian Consumer Law or similar legislation which may include a replacement, refund or credit, depending on available inventory. We have a 1 month faulty claim period for all of our garments ~ Please note, this excludes general wear and tear. Any manufacturer fault should be known within one month of the purchase date.


RETURN STEPS

*CLICK HERE TO SUBMIT A RETURN*

Simply complete our online returns form above. Please ensure you include your Order Number with your return, this number can be found in your Order Confirmation email. 


SWIMWEAR & INTIMATES

For hygiene reasons we are unable to accept returns of underwear and swimmer bottoms.

• HAIR ACCESSORIES

For hygiene reasons we are unable to accept returns of Hair accessories.


SHOES

Please try on shoes on soft surfaces before they are worn generally. We cannot accept shoes returned with sole markings or scratches. The box must be returned with the shoes.


GIFT VOUCHERS

Gift Vouchers may non-refundable and are valid for three year from the date of issue.

IN-STORE RETURNS

Only full price items can be returned to our Byron Bay store.


WHERE TO SEND YOUR RETURN

Please send all returns to:

RETURNS
Arnhem Clothing 

10/4 Banksia Drive 
Byron Bay
NSW 2481
Australia


Please note items received outside of the specified returns period will not be accepted.

Once the items have been received they will undergo a quality review and once cleared, you will receive a refund of purchase price (excluding original shipping cost) via the payment method used during your purchase. We endeavour to process refunds as soon as they are approved but please allow 5 working days for returns to be processed. You will receive an email notification on the status of your refund or exchange once processed.

We do not refund shipping charges unless your items are faulty. Exchanges will be resent at your cost. Arnhem is not liable for the loss of garments being returned and we recommend using a traceable delivery method and taking note of your tracking number.


RETURNS IN PERSON

Please note, we are unable to accept online returns in person at our Head Office.

• SPLIT PAYMENTS

If you have made a purchase using a gift card and another form of payment, and would like the full refund to be returned to your 'other' form of payment please notify us: sales@arnhem.co 

If we do not hear from you, the full refund amount automatically returns to your gift card. 



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