Shipping

PROCESSING AND DELIVERY TIMES

Some things move a little slower here in Byron Bay..  but our shipping isn't one of them ! We offer next day delivery to capital cities, major centres and metro areas and 2-3 day delivery to regional, rural and remote locations. Domestic shipping is free on orders over $50. Next day delivery orders must be placed before Midday AEST

International orders can be expected within 10-15 days from the time of shipment, depending on your location. International shipping is free on orders over $100AUD

Once your order has been placed a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at sales@arnhem.co

StarTrack Express orders received before Midday AEST will be sent that day. We endeavour to process all other orders within 24 hours, except during busy sale or new product launch periods where processing may take up to 48 hours. Deliveries are sent during normal business hours between Monday and Friday.

Purchases made on weekends and public holidays will be processed on the next business day.

Please note, during sale periods or within 5 days of a new collection there may be some delays. In the case of any delay to processing times, you will be notified by email.

 

SHIPPING WITHIN AUSTRALIA

For shipping within Australia we use the StarTrack network for express shipping and Australia Post for regular shipping. If you are shipping to a PO box you will need to select Australia Post.

 

Express Post

StarTrack Express Post – Next business day for city, metro and major centres, 2 - 3 days for rural, regional and remote areas.

Star Track cannot deliver to a PO Box address and all packages must either be signed for or supplied with an authority to leave. Once StarTrack deliver to the item to your address they are no longer responsible for the package, so please ensure you leave any special instructions regarding the location to place the package and also make sure the delivery driver has easy access.

Once your parcel has been dispatched you will receive email and SMS updates from StarTrack regarding the progress of your delivery. If you require StarTrack express shipping and don't want the items left unattended we recommend the use of AusPost parcel lockers - more information can be found here.

Regular Post

Australia Post Regular – 3-10 days from the time of shipment, depending on your location.

Australia Post Express – 1-5 days from the time of shipment, depending on your location.

All deliveries must be signed for.  If you are not at home to receive, the package will be delivered to your local post office and a delivery slip left with pickup details. You will need identification to collect.

 

SHIPPING OUTSIDE AUSTRALIA

For shipping outside of Australia, we use Australia Post’s International Delivery Service. Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. You can track your parcel at https://m.auspost.com.au/view/tracking

All deliveries must be signed for.  If you are not at home to receive, the package will be delivered to your local post office and a delivery slip left with pickup details. You will need identification to collect.

Once an order has been shipped and tracking details emailed to you, Arnhem is no longer responsible for items shipped. Please contact with Australia Post if you have any delivery issues. 

 

SHIPPING COSTS

All costs in Australian Dollars

Australian Orders up to $50        -  $10 

Australian Orders over $50         -  Free

International Orders up to $100  -  $20

International Orders over $100   -  Free

 

CURRENCY, TAXES AND DUTY

Note that all product prices indicated and payments made on this site are in Australian Dollar currency.

For orders being shipped within Australia, prices are inclusive of GST. For orders being shipped internationally, Australian GST is removed from the order price, prior to local taxes and duties being applied in the checkout.

All international customers are responsible for the customs rates within their own country. Arnhem will declare total value paid on international shipments and must include an invoice for customs should they require it.

Unfortunately we cannot put a lower value on the parcel.

 

CHANGES TO YOUR ORDER

Once your order has been sent we are unable to make changes or cancel your order, however our usual returns process is available. If you have made an error in your delivery address please call us as soon as possible on 02 6685 8938 between 8.30 am to 4:30pm Monday to Friday (AEST) or email oops@arnhem.co with the correct address. If your order has already been shipped we are unable to accepts responsibility for delays in delivery or lost goods.

If there are any delays to your order, you will be notified via email. Please ensure the email address entered in the checkout is attended.

Shipments which are rejected by the receiver will result in the customer incurring redirection fees. In the instance that a shipment is rejected by the receiver, it is the customer's responsibility to contact us to notify us of the situation.

 

CUSTOMER SERVICE

For all online customer service and order enquiries, either email us at sales@arnhem.co or call us on 02 6685 8938 between 8.30 am to 4:30pm Monday to Friday (AEST).

Size Charts

How To Measure:

Bust
Measure under your arms at the fuller part of your bust. Keep tape level across shoulder blades.

Natural Waist
Measure around your natural waistline, keeping the tape comfortably loose.

Drop Waist
Measure 1 1/2 inches below your natural waistline.

Hips
Stand with your feet together and measure around the fullest part of your hips.

 

 

GARMENT SIZE CHART
  6 8 10 12 14
AUSTRALIA / NZ 6 8 10 12 14
USA 2 4 6 8 10
UK 6 8 10 12 14
EUROPE 34 36 38 40 42
STANDARD BODY MEASUREMENTS
  6 8 10 12 14
BUST (CM) 80 85 90 95 100
WAIST (CM) 60 65 70 75 80
HIP (CM) 90 92 97 102 107
SHOE SIZE CHART
  36 37 38 39 40 41
AU / US 5 6 7 8 9 10
UK 3 4 5 6 7 8
EUROPE 36 37 38 39 40 41
LENGTH CM 22 23 24 25 26 27
ARNHEM CHILD
  1 2 3 4 5
AUS/NZ 1 yrs 2 yrs 3 yrs 4 yrs 5 yrs
USA 18-24mths 24mths 2T 4T 5T
UK 12-18mths 24mths 2-3 yrs 3-4 yrs 4-5 yrs
EUROPE 80-86cm 86-92cm 92-98cm 98-104cm 104-110cm