The Loop Terms & Conditions

The Loop Loyalty

WHAT IS THE LOOP?


We want you to know how much we appreciate you and your commitment to creating a sustainable future.

We’re forever inspired by nature, and our belief is that the future of fashion is circular.

And so, The Loop was born.

The Loop is our rewards program, with member levels Green, Rising and Bloom.

By giving you member benefits and points every time you shop that can be redeemed as money off future purchases, we hope that The Loop is a way to help you live more sustainably.

It’s a concept that brings together continued prosperity and the commitment to preserving resources so that a beautiful life, on a healthy planet is possible.

As The Loop matures, we’ll aspire to create opportunities to reward sustainable behaviours from extending the life of your treasures, to innovative ways to renew and regenerate worn out threads.

But every journey begins with a single step, so let’s get started.

CREATE AN ACCOUNT



HOW DOES IT WORK?


THE LOOP LEVELS

Levels are based on total spend over a rolling 12 months online or at our Byron boutique.

The spend levels are:








Let's Explain




WAYS TO EARN POINTS

As a Loop member you can earn Arnhem Loyalty points every time you shop.

The number of points you earn on each purchase increases as you move into the next tier:

  • GREEN - 5 points for every $1 spent
  • RISING - 7 points for every $1 spent
  • BLOOM - 10 points for every $1 spent


In addition, these are the other ways to earn points:

Refer a friend and earn 3,000
Create an account and earn 250
Sign up to our mailing list and earn 100
Follow us on Instagram and earn 50
Follow us on Facebook and earn 50

Plus, we send you points by email to celebrate your birthday (see above table for details).

From time to time we may offer the opportunity to earn bonus points for purchasing specific products, or treasures from certain collections.




POINTS APPROVAL PERIOD

When you make a purchase there is an approval period of 30 days before your points will be rewarded.

The points will appear as "pending" in your account until 30 days has elapsed. The approval period starts as soon as your order has been paid.

This feature is designed in line with our refund policy.



REDEEMING POINTS

100 points = $1
1,000 points = $10
10,000 points = $100

At cart you can redeem a minimum of $5 and maximum of $200 off an order.

You cannot apply more than one discount per order.

Points cannot be redeemed against charity tees or third-party products sold through our website.

If you choose to redeem your points at cart, but for some reason do not complete checkout the points will show in your account as redeemed. When you return to your cart the discount will still be attached to your order. You can delete the discount at cart, which will then reinstate the points in your account. 

If you choose to apply a discount that takes you below the free shipping threshold you will be responsible for shipping charges. Please refer to our shipping page for more details. 



POINTS EXPIRY

Points expire in 12 months. Points expiry is triggered by the date of the order.



REFER A FRIEND

Share your love of sustainable fashion and give friends $30 off their first ever Arnhem purchase. And the awesome news - you can refer as many new friends as you like.

Your friend can use their $30 gift voucher on purchases equal to, or greater than $150 AUD.

When your friend makes their first purchase you will receive 3,000 points ($30) too. The points are subject to a 30-day approval period as detailed above. If your friend returns their order, you will not receive your referral reward.

As a new Arnhem customer referred to Arnhem through The Loop, you will receive a unique discount code giving you $30 OFF your next purchase. As a new Arnhem customer your $30 discount code will apply when your order total is above $150, excluding shipping. When you click on the referral you will be directed to the Arnhem website and given a one-time only voucher code valid for 30 days. If you click the ‘Apply discount' button when you arrive on our website it will automatically add the discount to your cart.



WHAT HAPPENS IN THE CASE OF A RETURN?

When you make a purchase there is an approval period of 30 days before your points will be rewarded. During this time your points can be seen as ‘pending’.

We accept full priced products back for a refund within 30 days from the date of purchase.


If you decide to return all, or part of your order for a refund, the pending points for that purchase will automatically be removed.






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